01 · How it works
Software, not headcount.
Every parcel is handled by software from booking to doorstep.
01 · Connect
Connect your store and the orders follow.
Shopify or WooCommerce, connected by you, with no developer. From then on each order reaches us as it is placed; the order is the booking.
Setup
- Day 1
- Store connected
- Day 2
- First collection
02 · Collect
Labels print in your warehouse.
Each order comes back to you as a label. Print it where you pack, and we collect on the schedule set up with your account.
03 · Move
Home and abroad, in one to seven days.
We buy and manage the networks in each country we serve, so Leeds and Lisbon sit on the same account. How long a parcel takes depends on where it goes, and every lane is quoted with its transit time. To see your own, ask us.
04 · Exceptions
Handled before anyone asks.
A road closes, a van fails, a parcel misses a scan. The Managers reroute around each one as it happens. You hear about it only if a delivery time changes.
05 · Your customer
Your customer is told before they ask.
Every scan reaches them as it happens, and their questions are answered inside a minute, at any hour.
14:20, to your customer
Out for delivery. With you today between 15:00 and 17:00.
06 · Returns
A return starts on your own returns page.
Your customer asks for it there and a QR code is issued, under your name. You decide whether it is free to them or comes off their refund. Return shipping is not included: it is charged on the same rate card as the parcel that went out, with nothing on top for processing it.
07 · The Managers
AI agents run the operation.
The Managers book, route, handle exceptions and answer your customers’ questions. Nobody is on shift; everything is on.
We quote your volume on a call.