01
- You
- We pay £8.40 a parcel to Berlin. Ship 400 by Friday.
- The Carrier
- Done. £6.22 each, delivered Thursday.
Quote, 400 parcels to Berlin
- Your rate today
- £8.40
- The Carrier
- £6.22
- Difference
- −26%
Illustrative transcript · London · 15 September 2026
The first AI-native parcel carrier.
Fully automated, and cheaper because of it. A retailer sending 4,000 parcels a month around the world asked The Carrier nine questions.
02
- You
- Who do I talk to when something goes wrong?
- The Carrier
- Me, 24/7. Behind me, operators
with over ten years in the industry.Contacts
- Account manager
- The Carrier
- Customer service
- The Carrier
- Claims
- The Carrier
03
- You
- We’re on Shopify. How long is setup?
- The Carrier
- Two days, and ten minutes
of that is yours.Setup
- Day 1
- Shopify connected
- Day 2
- First collection
04
- You
- A customer’s asking where their order is.
- The Carrier
- I told them at 14:20.
You didn’t need to see it.14:20, to your customer
Out for delivery. With you today between 15:00 and 17:00.
05
- You
- Have any customers called for support?
- The Carrier
- 1,400 asked me last month.
Nine in ten never reached you.Support, August
- Questions asked
- 1,400
- AI support reps answered
- 1,260
- Reached you
- 140
06
- You
- What is your performance?
- The Carrier
- I deployed your AI carrier manager.
It works with me daily. Last month
we went from 95.1% to 98.4% on time.Performance, August
- On time
- 98.4%
- On time in July
- 95.1%
- SLA
- 97.0%
- Flagged for review
- 12
- Resolved
- 12
07
- You
- Black Friday week we ship four times the usual.
- The Carrier
- You pay the same rate
and keep the same cut-off.Peak week
- Normal week · 950
- £6.22
- Black Friday · 3,800
- £6.22
- Peak surcharge
- £0.00
Your rate is blended across the year, so The Carrier absorbs the networks’ peak surcharges.
08
- You
- A customer wants to send one back.
- The Carrier
- They ask on your returns page.
I issue the QR code.Returns
- Returns portal
- £250 a month
- Fee per return
- £0.08
- With The Carrier
- Included
- Return shipping
- Not included
- Rate card
- Same as outbound
- Separate agreement
- None
09
- You
- Why should I bother working with you?
- The Carrier
- See for yourself.
We ship 4,000 parcels a month, at £8.40 a parcel. Our average order is £45.
Saved on shipping in a year
£104,640
£2.18 a parcel, on 4,000 a month.
Every line is an estimate until we quote your own lanes.
Shipping is the rate you set, less a saving of 26%, which is the gap in the illustrative conversation above. We publish no rate card: yours is priced against your volume and your lanes, on a call.
Support, carrier admin, retention and the returns portal are estimates, and none of them is in the figure above. They assume 35 orders in every 100 ask where the parcel is and AI customer support reps answer 90 of those at £0.20 instead of £4.00; that carrier admin takes half a minute a parcel, 70% of it automated, costed at £45,000 a person over 1,760 hours; and that delivery in two days, with answers before your customer asks, lifts repeat purchase by 4%, with 3% of customers taking an add-on worth 27% of an order. The returns portal is what you stop paying a vendor: £250.00 a month and £0.08 on every return processed, on the assumption you pay for one today and that 15 parcels in every 100 come back. Figures exclude VAT. We read all of it against your own invoices on a call.
Figures for 4,000 parcels a month at £8.40. Turn on JavaScript to change them.
A year, line by line
- Shipping, −26%
- £104,640
- Other savings, not counted
- Support
- £57,456
- Carrier admin, −70%
- £7,159
- Retention and upsell
- £103,896
- Returns portal
- £3,576
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